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Breakdown on Four Trading Servers in the Night of 1st September 2011

01.09.2011 03:08 AM

In the night of 31th August to 1st September 2011, 4 of 6 trading servers of the InstaForex Company (InstaForex-USA.com, InstaForex-Singapore.com, InstaForex-Cent.com and InstaForex-Hongkong.com) broke down which resulted in connection breaks with client terminals.

It took the Technical Department 20 minutes to carry out complete emergency recovery.

The breakdown has not affected servers at InstaForex-Europe.com and InstaForex-MT5.com. Customers working on these servers did not experience any problems with connection within the stated period. 

InstaForex Company apologizes for the incident and kindly asks to contact the Technical Department all customers who reasonably consider that they suffered losses on their trading accounts because of the breakdown on 4 of 6 trading servers.

InstaForex Company constantly enhances its trading system capacities. Currently, the company operates 8 trading servers (6 for live accounts and 2 for demo accounts) and has more than a hundred of data-centers worldwide.

Our Technical Department constantly improves the network of servers. We are convinced that all appropriate measured will be taken in the nearest future to prevent such breakdowns.

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